Christmas | Custom Pet Photo Glass Christmas Ornament – Personalized Pet Picture and Name Holiday Décor

We offer free shipping for ll orders over 50.00.

Because every item in our shop is made to order just for you, we’re not able to accept returns or exchanges due to wrong size, color choice, or change of mind. Please double-check our size chart before placing your order.

We gladly replace or refund items that arrive damaged, defective, or incorrect. If this happens, please contact us within 7 days of delivery with your order number and a photo, and we’ll make it right.

✨ Our goal is to make sure you love your purchase. If you have any concerns, reach out to us — we’re always happy to help find a solution.

• As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
• If the order qualifies as approved for replacement/refund, our team will begin the process.
• We can refund your original form of payment in 3-5 business days.
• We can send a replacement of the order and have it ready with the next 72 hours

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.  Proof of damage or errors must be provided with a picture that can be emailed to info@saltaentiments.com.  Have more questions? Reach out to our Customer Support Team at (508) 254-0829 Monday-Friday from 9am-5pm EST or email info@saltaentiments.com..

We do not offer refunds or replacements when customers enter the wrong shipping address.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. At this point, if you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs that have been factored into the pricing, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. 

Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking
number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s
responsibility as each country has different Custom Duties and Laws of Taxation.

For inquiries and any other concerns, you may contact us through the following
channels:
Email : info@saltaentiments.com.
Call/SMS : ✆941-500-3795 {M-F 3pm-11pm)
RETURN AND EXCHANGE POLICIY

Machine wash: cold (max 30C or 90F), with similar colors ,
Do not bleach, Tumble dry: low heat, Iron, steam or dry: low heat, Do not
dryclean