Refund policy



Returns, Exchanges & Sizing Policy

Customer Care Promise (Misprints / Damage / Wrong Item)

At Salt & Sentiments, we take pride in the quality of every item we create. Your satisfaction matters to us, and we want you to love what you ordered.

Defective or Incorrect Items If your item arrives damaged, defective, or different from what you ordered, we will make it right — no questions asked. Please contact us within 7 days of delivery with a photo or written description of the issue and we will work with you to find the best resolution, including a replacement or full refund.

Made-to-Order Policy (Please Read Before Ordering)

 

Change of Mind / Personal Preference Because many of our items are custom printed and made to order, we are unable to accept returns based on personal preference, change of mind, or dissatisfaction with print style or color appearance. We work hard to provide accurate product photos and detailed descriptions so you know exactly what to expect before purchasing.

Our Review Process Before requesting a return, we ask that you contact us first so we can understand the issue. In many cases, we can resolve your concern without the inconvenience of returning your items. If no clear defect can be identified, we may offer store credit as a goodwill gesture rather than a return and refund. If a return is requested and items are received back in acceptable condition with no defect present, store credit will be issued in place of a cash refund.

Store Credit Store credit may be offered in cases where items are returned in acceptable condition. Store credit never expires and can be applied to any future order.

Return Window All return or exchange requests must be submitted within 14 days of the delivery date.

Sizing — Please Choose Carefully (Accurate Size Charts)

We provide a detailed, accurate size chart on every product page. To ensure you order the correct size, please review the size chart before checkout.

Best way to get the right fit

You do not need to measure your body, and you do not need circumference measurements (chest/waist/etc.).

Instead, measure a t-shirt you already own and love:

  1. Lay it flat
  2. Measure the width (pit-to-pit)
  3. Measure the length/height (top to bottom)
  4. Match those measurements to our size chart

We also provide:

  • A reminder to review sizing before checkout
  • A follow-up email immediately after purchase with sizing information

Size Replacements (Wrong Size)

If you ordered the wrong size, we’re happy to help with a replacement option:

  • Requests must be made within 14 days of delivery
  • Items must be unworn and unwashed
  • A $6.99 replacement shipping fee per item applies

Large Orders (3+ Shirts)

To keep pricing fair for everyone, size replacements are limited to 2 items per order.
If you ordered 3 or more shirts, any replacements beyond the first two will be handled at our standard replacement rate.

Once your replacement is confirmed and the fee is completed, your replacement item(s) will be sent out promptly.

How to Request a Return Email us at info@saltsentiments.com with your order number and a description of the issue. If you are unable to send photos, simply describe the problem in as much detail as possible. We respond within 1–2 business days.